Products are from taobao..
Hi Elena! Thanks for letting us know about your concern. All of our Petsmile products are directly sourced from US. We can provide you our order confirmation to prove that if you'd like to take a look. You might see that it's shipped from a Chinese address and think it's from Taobao. Since we have two warehouse for stocking our products: one in HK and one in China, so for your order, the products are shipping from the warehouse in China. However, the product itself is 100% not made in China and sources from the Petsmile company. Feel free to let me know if you have other questions!
Free shipping to both Hong Kong local residential and commercial addresses on purchases over HKD$300 in Petisan online store.
*For frozen pet food, order at least 2 boxes in one order to enjoy free delivery.
If the order is less than HKD$300 for a single purchase, HKD$30 of the standard shipping fee will be charged when placing the order.
Generally, the package will be delivered to the courier company within 3 working days and delivered to the destination within 3 working days. Most orders will have arrived within 5 working days.
We have a 7-day return or exchange policy, which means you have 7 days after receiving your item to request a return or exchange.
To be eligible for a return or exchange, your item must be in the original condition that you received it, unworn or unused, with tags, and in its original packaging.
No. Unfortunately, we cannot accept exchanges and returns on discounted items, sale orders, customized/personalized items or gift cards.